Get involved!

What does this mean?

I have just joined VIVID to lead on developing our approach to how we listen and act on customer views and feedback. We have lots of feedback from customers already but want to hear from customer we don't normally hear from.

Have your say and enter our prize draw to win a Samsung Tab A8, and 5 x runner up prizes of a £100 Love2Shop Voucher

We want to understand more about what we need to do differently, and we really need your views on this. Please do complete our customer influence survey it will not take you more than a few minutes.  Enter now  

By completing this survey you'll be entered into a prize draw  with a first place prize of a Samsung Tab A8, and 5 x runner up prizes of a £100 Love2Shop Voucher.

Emma Flynn, Customer Influence Project Lead

Terms and conditions apply. No cash alternative. Only open to VIVID customers.

• General consultations: Take part in short online consultations about our services.
• Policy consultations: Provide feedback and suggestions to improve our policies. We want to ensure that we’re as clear and transparent as possible and this group is invaluable for this.
• Focus groups: Take part in small groups online to discuss a topic in more detail.
• Service consultations: complete regular feedback and recommendation surveys on our services.
• Virtual forums: Join online working together opportunities, include taking part in webinar events.
• Task and finish group: Join us for a series of sessions, to develop a specific project.  
• Procurement group: Help us to select new contractors through our application process. You’ll need to commit to a few days of volunteering, and we’ll provide training where needed.

*If you express interest in any of the groups above there is no obligation to take part in every project. We’ll get in contact when opportunities arise to see if you’d like to get involved in that specific project.

• Neighbourhood volunteer: Our volunteers act as a extra pair of eyes and ears in our communities, looking out for communal repairs, ground maintenance issues and fly tipping. They work closely with our Neighbourhood Officers and meet them quarterly for walkabouts in their local block, estate or road. 
• Resident groups: Residents meet quarterly to discuss communal issues to help improve their community. These groups provide a great opportunity for residents to work together, and to work with us. Improvements can range from organising social events to applying for extra funding for community development. 
• Customer ambassador: represent customers by being a voice for the community.
• Fire and building safety: We’ll be circulating information soon about how you can get involved in our fire and building safety groups for those living in tall buildings.

• VIVID Impact scrutiny panel member: VIVID Impact, our resident panel, takes an independent view of VIVID’s performance to ensure customers’ voices are listened to. The panel monitors the implementation of our Customer Engagement and Involvement Strategy. The panel meets each month and comprises up to 15 customers. Please register your interest and we’ll be in touch when our next volunteer recruitment process opens.
• Customer Services Committee: This committee is made up of 3 customers, board members and Heads of Service. Their role is to oversee the effectiveness of the service performance and related standards. Please register your interest and we’ll be in touch when our next volunteer recruitment process opens.
• VIVID Plus board member: This board oversees our investment in communities and customers. Customer representation is critical to ensuring we make investment decisions which make the most difference. There are opportunities for 2 customers to join the board.