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Customer Service Committee

The Customer Service Committee (CSC) ensures customer involvement in decision-making and oversees service standards and complaint handling

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Improving our services

The Customer Service Committee plays an important role in ensuring that our customers are actively involved in decisions that impact them. We value our customers’ views and make sure they're able to influence and shape everything we do.

The Customer Service Committee oversees our service standards, monitoring their delivery, and ensures complaints are handled efficiently and fairly. 

Meet the Committee

Jo Morgan

Jo Moran

Chair

Margaret Dodwell

Chief Operating Officer

Naleena White

Naleena Gururani

Board member

Alan Chatfield

VIVID customer and Chair of VIVID Impact

Sally Sines

VIVID customer

Andrew Austin

VIVID customer

Decisions taken by the Committee

Decisions taken by the Committee: September 2024 (PDF 181kb)

Decisions taken by the Committee: July 2024 (PDF 181kb)

Decisions taken by the Committee: April 2024 (PDF 181kb)