Work with us

We’re on a mission to give our customers a safe and secure home, and provide the foundations for their continued wellbeing. Come join us on our journey, creating more homes and bright futures

Current vacancies

Working and thriving

We live by our “one team” value. Our people are our strength, they bring different perspectives, skills, life experiences and backgrounds to allow us all to succeed.

We embrace diversity and strive to create an environment where everyone feels they belong, feels welcome and contributes their best work.

Join us in creating a better work future, that’s more connected, inclusive and flexible. We’re proud to offer great flexible benefits that help you feel and do your best.

An intro to our values

A look at our mission 'more homes, bright futures' and how our three values underpin this.

Up next:

If you’d like any more information or support on this topic, please get in touch

Audio	Visual
Happy, upbeat music plays	The VIVID logo appears on-screen. [Text appears on-screen:] “An introduction to our values”
Mark: I’m Mark Perry, I’m the Chief Executive of VIVID.	[Text appears on-screen:] “Mark Perry, Chief Executive”. Mark is sat in one of our VIVID offices, speaking to an interviewer who is off screen.
Mark: Our vision, ‘more homes, bright futures’, I think ‘more homes’ sort of speaks for itself. We believe that there is a national housing shortage, and we believe we should be building more homes, and we're trying to do a bit in that space.	[Text appears on-screen:] “More Homes, bright futures”. Montage of short scenes of VIVID staff and customers. Montage of VIVID properties.
Mark: ‘Bright futures’ is about supporting people when their life takes a turn they weren't expecting. When they lose their job, their benefits dry up, those sorts of things. We think we have a role to play in helping people get through that process and back onto the sort of springboard into the rest of their lives.	Short scene of a VIVID staff member and customer talking.
Mark: So the vision is important to us, it's a sense of direction really. But what underpins the vision are three values.	Mark is sat in one of our VIVID offices, speaking to an interviewer who is off screen.
Mark: The three values are: deliver a great customer experience, encourage challenge and change and work as one team.	[Text appears on-screen:] “Deliver a great customer experience, Encourage challenge and change, Work as one team”.
Mark: Those values are really important because they are indicators in terms of how we behave, what we believe in I suppose. So those are a really deep rooted, and you can't really make effective decisions if you're not aware of what those values are and how they sort of point to the way you should behave.	Montage of short scenes of VIVID staff in one of our offices. [Text appears on-screen:] “Indicators in terms of how we behave”.
Mark: So when you combine our vision and our values and our social purpose, that's what drives people in this organisation to do good things, to make a social impact, to finish the end of the day's work thinking, actually ‘I’ve made a difference to people's lives’ and that I think makes us a really special organisation to work for. That’s why the values are so important.	Montage of short scenes of VIVID staff at one of our offices and on-site. [Text appears on-screen:] “I’ve made a difference to people's lives”. Short scene of VIVID staff speaking on their mobile phones.
Happy, upbeat music plays	The VIVID logo appears on-screen. [Text appears on-screen:] “Watch our values videos to find out more”

Deliver a great customer experience

Find out more about our value: Deliver a great customer experience

Up next:

If you’d like any more information or support on this topic, please get in touch

Audio	Visual
Happy, upbeat music plays	The VIVID logo appears on-screen. [Text appears on-screen:] “Deliver a great customer service”
Liam: Delivering a great customer experience is something we pride ourselves on. It's important because it's people's lives, people's houses, and people's well-being.	Shot of Liam smiling at the camera. [Text appears on-screen:] “Liam Godfrey, Plumber Multi” Liam is outside some VIVID homes, speaking to an interviewer who is off screen.
Elliott: For me it's an embodiment of everything we do at VIVID. The customer is at the forefront of everything we do and everything we should be doing. So every step of our day, every action we make when we’re at work is all around our customers and what's best for them.	Shot of Elliot smiling at the camera. [Text appears on-screen:] “Elliott Buttle, Employment and Training Team Leader” Elliot is in the one of our VIVID offices. Speaking to an interviewer who is off screen. [Text appears on-screen:] “The customer is at the forefront of everything we do”. Shot of Elliot working at their desk.
Tom: There are so many different ways that we can help our customer and I think, for me, delivering a great customer experience really is about listening to the customer. Making sure they know we really do understand what it is that they need from us, and it enables us to empower them to build brighter futures and create a better home.	Shot of Tom smiling at the camera. [Text appears on-screen:] “Tom Chuter, Neighbourhood Officer”. Tom is sat in one of our VIVID offices. Speaking to an interviewer who is off screen. Montage of short scenes showing Tom speaking with a VIVID customer. [Text appears on-screen:] “Delivering a great customer experience really is about listening to the customer”
Katie: These are people living in our homes, it's not just about the buildings, it's about the people and the families, that we give them the opportunities to have bright futures by employment advice or money advice and benefits. Giving them help when they've got issues in the neighborhood with our neighborhood teams and it's really important that we think about it as a wider team.	Shot of Katie smiling at the camera. [Text appears on-screen:] “Katie Bond, Customer Experience Team Leader)” Katie is sat in one of our VIVID offices. Speaking to an interviewer who is off screen. Short scene showing a member of staff visiting a customers house.
Emma: Just because somebody's having a bad day or is rude to us doesn't mean they don't deserve to have a good customer service. Obviously, we might deal with it slightly differently, we might try and explore what is causing them to be having that bad day or be feeling more angry than maybe they would do on a good day, to try to then get to the bottom of what we need to do to put that right and then deliver our standard service on top of that.	Shot of Emma smiling at the camera. [Text appears on-screen:] “Emma Yates, Special Project Manager” Emma is sat in one of our VIVID offices. Speaking to an interviewer who is off screen. Montage of short scenes showing staff working in at one of our offices and visiting customers homes.
Tom: So when the customer is doing well, we're doing well and vice versa. So if we're doing well in what we do as a service, we know that our customers are doing well and we know our communities are thriving.	[Text appears on-screen:] “When the customer is doing well we're doing well” Montage of short scenes showing Tom with a customer.
Happy, upbeat music plays.	[Text appears on-screen:] “Deliver a great customer service” The VIVID logo appears on-screen.

Encourage challenge and change

Find out more about our value: Encourage challenge and change

Up next:

If you’d like any more information or support on this topic, please get in touch

Audio	Visual
Happy, upbeat music plays	The VIVID logo appears on-screen. [Text appears on-screen:] “Encourage challenge and change”
Stephen: Encourage challenge and change. This value is particularly relevant to my working life because it's intrinsically built into our team. We work on making sure that we're always not stagnating, we're embracing change and we're always looking at ways to improve processes and services. That might have a small effect just within our team and in our close customers, but it has a much farther reaching effect on the way the company performs.	Shot of Stephen looking towards the camera. [Text appears on-screen:] “Stephen Lovelace, Senior Accountant (Repairs)”. Stephen is sat in one of our VIVID offices. Speaking to an interviewer who is off screen. Short scene of Liam’s team having a meeting.
Gemma: I think it's working in the kind of organisation where you feel like put your views across and obviously challenge, try and improve, try and change things for the better and I think it’s being quite critical sometimes of what we do and just trying to again put our customer head on and think is that the best way that we could do this.	Shot of Gemma smiling at the camera. [Text appears on-screen:] “Gemma Board, Sales and Marketing Executive”. Gemma is sat in one of our VIVID offices. Speaking to an interviewer who is off screen. Short scene of staff having a meeting.
Leon: Encourage challenge and change is important because if you don't try and push through any changes or if you just leave problems set aside, then they don't get resolved.	Shot of Leon smiling at the camera. [Text appears on-screen:] “Leon Taylor, IT Support Delivery Technician”. Leon is sat in one of our VIVID offices. Speaking to an interviewer who is off screen.
Lauren: I always like to think about how we can make things better especially in my team. We're always looking at the way that we do things and how we can make them more efficient for us as a business and how we can make it better for our customers to make sure they're getting really again what they want from us. I try and live that value all the time.	Shot of Lauren smiling at the camera. [Text appears on-screen:] “Lauren Cannon, Information Governance Manager”. Lauren is sat in one of our VIVID offices. Speaking to an interviewer who is off screen. [Text appears on-screen:] “We’re always looking at the way that we do things”. Short scene of Lauren listening to a presentation.
Tom: For me, one of the things that we really do well is acknowledging nothing's ever perfect. It's good to strive for perfection, but acknowledging that there's always capacity in scope to improve something always means we keep an open mind. To make sure that no matter what we’re doing at any one point, we're always going to try to see how we can ensure that it's always going to be fit for purpose and that what we do always has the best interest of the customer at heart all times.	Shot of Tom smiling at the camera. [Text appears on-screen:] “Tom Chuter, Neighbourhood Officer”. Tom is sat in one of our VIVID offices. Speaking to an interviewer who is off screen. Montage of short scenes showing a staff walking around the site of a new VIVID development. [Text appears on-screen:] “What we do always has the best interest of the customer at heart”.
Happy, upbeat music plays	[Text appears on-screen:] “Encourage Challenge and Change”. The VIVID logo appears on-screen.

Work as one team

Find out more about our value: Work as one team

Up next:

If you’d like any more information or support on this topic, please get in touch

Audio	Visual
Happy, upbeat music plays	The VIVID logo appears on-screen. [Text appears on-screen:] “Work as one team”
Billy: Work as one team to me means being good at communication, being open and honest and treating each other with respect. Which I feel like we're really good at VIVID.	Shot of Billy smiling at the camera. [Text appears on-screen:] “Billy Lawes, Gas Supervisor”. Billy is at one of our offices, speaking to an interviewer who is off screen. [Text appears on-screen:] “Being good at communication, being open and honest and treating each other with respect”.
Marcia: Working as one team means a collaborative approach to unifying how we work to the best of our abilities, so that the customer is fully satisfied with the service that we provide.	Shot of Marcia smiling at the camera. [Text appears on-screen:] “Marcia Hamilton, Income Recovery Team Leader”. Marcia is in the one of our VIVID offices. Speaking to an interviewer who is off screen. Short scene of staff video calling a colleague.
Sarah: So working as one team to me is about making positive relationships with my colleagues.	Shot of Sarah smiling at the camera. [Text appears on-screen:] “Sarah Louise Clarke, Neighbourhood Officer”. Sarah is sat in one of our VIVID offices. Speaking to an interviewer who is off screen. Short scene of a VIVID tradesperson working in a kitchen.
Gemma: We're all pulling together to try and get people a safe and a happy home and I think that's in the minds of everybody no matter what department they work at VIVID. We're all pulling in the same direction.	Shot of Gemma smiling at the camera. [Text appears on-screen:] “Gemma Board, Sales and Marketing Executive”. Short scene of staff having a meeting.
Mia: Working as one team is an absolutely vital part of what we do. We are one unit. We are a part of a process of the customer’s journey with us. At every stage, we hand over, and if we do it right it's smooth and transitional and easy and it is as one team.	[Text appears on-screen:] “Mia Henry, Lettings Coordinator”. Mia is sat in one of our VIVID offices. Speaking to an interviewer who is off screen. Montage of short scenes showing staff working together. [Text appears on-screen:] “We are one unit”.
Lauren: So I think that working as one team is bringing everyone together for a shared goal. Everyone around the business working together.	Shot of Lauren smiling at the camera. [Text appears on-screen:] “Lauren Cannon, Information Governance Manager”. Short scene of Lauren giving a presentation.
Katie: I think everybody, you know, from the advisors, to the caretakers, to neighborhood officers, everyone has their role to play in creating an environment where we can build better communities and create bright futures for all of our residents.	Shot of Katie smiling at the camera. [Text appears on-screen:] “Katie Bond, Customer Experience Team Leader”. Katie is sat in one of our VIVID offices. Speaking to an interviewer who is off screen. Montage of short scenes showing staff working together in one of our offices and on-site.
Happy, upbeat music plays	[Text appears on-screen:] “Work as one team”. The VIVID logo appears on-screen.

Inclusive VIVID

Find out about what inclusion means to us and how we create a inclusive culture

Back to:

If you’d like any more information or support on this topic, please get in touch

Audio	Visual
Happy, upbeat music plays.	The VIVID logo appears on-screen. [Text appears on-screen:] “VIVID Inclusion”
Tamara: VIVID doesn't let my deafness get in the way of my progression here. They've seen past my deafness and seen my potential and what I can bring to VIVID.	Tamara is sitting in one of our VIVID offices using sign language to communicate with the interviewer who is off camera. A translator is saying aloud what Tamara is signing, they’re also off camera. Footage of people around the office.
Malcolm: I'm dyslexic, so I'm neurodiverse and very proud of that, and it's great to be working for a company that allows me to excel and work with people that do support me through that.	Malcolm is sitting in one of our VIVID offices, speaking to the interviewer who is off camera. Montage footage of people working and talking around the office.
Tamara: When I first came from my interview they were very welcoming and made me feel really relaxed, so the communication went well and they made the effort to understand me and I ended up getting the job.	Tamara is sitting in one of our VIVID offices using sign language to communicate with the interviewer who is off camera. A translator is saying aloud what Tamara is signing, they’re also off camera. Montage footage of people walking, working and talking around the office.
Malcolm: For me, inclusion and diversity means including everybody and I'm really lucky to be working in a team that has got a lot of different abilities, knowledge and skills and when we work together we really get the results.	Malcolm is sitting in one of our VIVID offices, speaking to the interviewer who is off camera. Montage footage of people working and talking around the office.
Tamara: If you’re interested in joining VIVID’s team apply for the job, it'll be the best decision you've ever made. People here are really welcoming and are happy to make adaptions so just be open with the support that you need and they'll always be happy to support you with that.	Tamara is sitting in one of our VIVID offices using sign language to communicate with the interviewer who is off camera. A translator is saying aloud what Tamara is signing, they’re also off camera. Montage footage of people working and talking around the office.
Upbeat music	The VIVID logo appears on-screen. [Text appears on-screen:] “More homes bright futures”

Becoming VIVID

Everything you need to know about the hiring, onboarding and learning process, so you can prepare yourself for success

Two staff members talking in a meeting room

Leading VIVID

We recognise our people are what make us. So we work with them to create effective, successful leaders

Early careers

Learn about our graduate and apprentice opportunities and hear from our people

Living your best life

We want our people to strike the work life balance that’s right for them. Happier, healthier people mean happier, healthier customers. We’re proud to offer flexible benefits that help you feel and do your best.

We understand how important it is to develop both personally and professionally. And our dedicated Learning and Development team are on hand to do just that. Not only do we offer you the chance to develop new skills, we offer a variety of ways to help you strengthen your existing skills and grow.

Benefits

Find out more

People are at the very heart of our business. That’s why we offer a generous flexible benefits package which rewards your commitment and hard work, allowing you to tailor our package to suit your needs. You’ll enjoy:

Competitive salaries
26 days holiday per year with the ability to buy/sell leave
Flexible hybrid working – we call it “smart working”
Private medical insurance
An annual bonus scheme
An electric vehicle scheme
A pension (a minimum 2% employee and 6% employer contribution, though you can increase what you pay in and we’ll match it between 7-10%)
Paid mileage or company van, depending on the role
Enhanced maternity, paternity, adoption and shared parental leave
Support with funding professional qualifications and subscriptions
Christmas party contributions
A range of free office refreshments and fruit.
Discover more about our benefits here.

Wellbeing

Find out more

We want to do all we can support your wellbeing. And have a great range of resources and benefits designed to meets everyone’s needs at all life stages. We even won a CIPD award for our health and wellbeing initiatives. Here’s just a few of the things we have on offer:

Medicash, our free healthcare cash plan - All employees are eligible for this. It helps with everyday healthcare costs e.g. dental, chiropractic, sports massage, eyecare and more. Upgrades are available for an extra cost
Medicash Extras - This is a fantastic portal that gives you discounts on a huge variety of products and services. And there’s some fantastic gym membership benefits on offer to help boost your health and wellbeing
PMI – Our vastly subsidized private medical insurance is an optional benefit for you and your family
Employee Assistance Programme (EAP) – This free, confidential helpline can be used by all employees and their immediate family for support, guidance and counselling on a range of topics. This includes legal, financial, family and relationship advice
Salary Finance – Having money issues can be stressful. But Salary Finance, our financial wellbeing benefit partner, can offer you confidential guidance. They also offer affordable loans and repayments that can be deducted from your monthly salary
Financial wellbeing Initiatives – We know the world can be a pricey and stressful place. Our Money Advice and Benefits team and People team have joined forces to provide regular money advice webinars and content
Staff survey – We want to make sure all our employees are happy. So, we like to know what you think we’re doing well, and not so well. Results are shared across the business so we can all work together on making improvements. Making a happier work environment for everyone
Recognition awards - We praise our people for the great things they’re doing - we reward behaviour that really lives our values through monthly and annual awards
Stigma busters - Our stigma busters champion the mental wellbeing of our people. By sharing information, signposting where people can go for help, and sharing their own stories, experiences and those of others.

Social value

Find out more

We’re a socially conscious organisation that strives to make a positive impact in our communities, giving customers a safe and secure home and providing the foundations for their wellbeing.

We’re proud to be a part of so many initiatives that support our customers and communities and even more proud of our people steering the way. Not only do we provide more homes and bright futures, but our charitable arm, VIVID Plus, invests millions back into our communities to tackle some of societies biggest issues. We can’t control many of the pressures and challenges on us, but we can control how we respond to them and what we do:

We build the right sort of affordable homes to meet the needs of our local communities and to address the affordable housing shortage in the south
We’ve doubled the size of our Money, Advice and Benefits team, allowing us to support more people and their financial wellbeing. Last year we secured £4.9m in extra income for our customers
Our Employment and Training team supports customers with work and training opportunities. In 2022 we helped 310 people find a new job
We support food pantries across our operating area, providing 1,000s of people with access to cheaper, healthy nutritious food, whilst reducing food waste.

Development

Find out more

We aim to be a high performing organisation, continuously learning and improving. Our culture of development and dedication to growing our skills and capabilities is what makes us and our people successful.

Our in-house Learning and Development team delivered over 27,000 courses to individuals last year, they offer many bespoke and accredited development programmes, but that’s not all:

We’ve got a learning hub where you can book and manage your own development and complete e-learning
We’ve got extensive in-house management development programmes
We’re committed to professional development
We offer apprenticeships and traineeships to new and existing staff, all the way up to degree level.

Find your next job

Visit our vacancies page to see what opportunities we have available

Current vacancies