The finance department ensures we run our business efficiently, with sector-leading margins and interest cover, which means we can do more than our peers.
Our financial strength also means we're not constrained in our approach to building safety and sustainability - both are fully costed in our business plan. This strength underpins our ‘A’ (stable) credit ratings with S&P and Fitch.
Using strategic insight and continually monitoring our performance ensure we are effective and on track to meet our goals.
At the centre of all we do is our customers, their homes and communities in which they live in. The operations team are responsible for the day-to-day management of our homes, any repairs and maintenance, rent collection, tenancy management and supporting customers with any concerns.
The operations services are delivered in accordance with necessary statutory and regulatory duties, in particular, the RSH Consumer standards.
We’re investing more than ever in our homes and estates so that they’re the best they can be - now and in the future.
We’re firmly focused on providing sustainable homes and achieving net zero. And not just for our newly built homes; we're improving our existing homes too. For example, by investing in things like improving energy efficiency, we’ll be able to minimise your energy costs and make sure your homes run as efficiently as possible.
The resources division covers everything from procurement, data, people, health, safety and communications.
The procurement team is responsible for sourcing and purchasing goods and services, managing contracts, ensuring cost-effectiveness, compliance, and quality, and incorporating sustainable practices to support our operations and projects.
The data team collects, manages, and analyses data to provide insights, support decision-making, ensure data quality, and maintain compliance, ultimately helping us operate more efficiently and effectively.
The people team manages recruitment, onboarding, employee relations, performance, training, compensation, compliance, and wellbeing to ensure motivated and supported teams.
The health and safety team conducts risk assessments, develops policies, provides training, manages incidents, ensures compliance, prepares for emergencies, and promotes well-being to maintain a safe environment.
The communications team is responsible for managing both internal and external messaging, ensuring all communications adhere to branding guidelines. This comprehensive approach helps the us effectively communicate with our community and stakeholders.
We’re doing all we can to address the housing shortage and, in particular, build new affordable homes to give more people a home to suit their needs.
Our sales teams manage to process of sales and marketing of all properties including outright sale, shared ownership and market rent.