We are delighted to be able to share with you our new Customer Influence Strategy 2024-2028.
Meeting customers’ needs and expectations with their homes and communities and the services and support we provide is our priority.
We want to work in partnership with customers to collaborate to make positive changes, raise standards and help us to demonstrate how we put customers at the centre of what we do.
Our purpose is to work together with customers and demonstrate that customers are influencing and shaping the services that are received and decisions that affect homes, communities and neighbourhoods.
The strategy sets out our commitment to listen, understand, learn and act on customers’ voices.
Find out the dates of meetings, opportunities to get involved and collaborate with us.
Customers have a clear role within our governance arrangements – find out more:
We have already benefited from customers influencing;
Watch this space for more updates
We want to work in partnership with customers to collaborate to make positive changes, raise standards and help us to demonstrate how we put customers at the centre of what we do.
As part of our Customer Influence strategy, we’re dedicated to offering a variety of training opportunities to our involved customers. We provide numerous opportunities aligned with our customer collaboration menu. Contact us to get started.
We'll work together to find the business area you're passionate about and work out any training you might need. This could include access to over 1000 online learning modules through the Skills Academy Learning platform, attending national conferences, and joining local and regional networking events.
We are proud members of the South Coast Training Consortium, partnering with local housing providers to offer free training on various housing-related topics. More details on the next event will be shared soon.
Additionally, we can connect you with a range of training opportunities through TPAS, the Tenant Participation Advisory Service. Learn more about what they can offer.
We're committed to supporting our customers in every way possible. As part of our efforts to encourage active involvement, we offer assistance with any carer expenses, translation and travel costs for those involved in our activities. Ensuring that everyone has the opportunity to work with us and influence what we do without any barriers. If you want to get involved and work with us and need any additional support please get in touch.
Please complete this form and let us know how you want to collaborate. We will record your interest and will be in touch again as the relevant opportunities arise.
If you have any questions about getting involved, please fill in the form or phone 0800 652 0898
Help shape the future - Get involved now!I got involved because I wanted to make a difference. For too often I heard people complaining and not doing anything about it (I know, I was one of them). The opportunity arose and I applied and here I am. If you have something to say, then, let’s hear it, but also let’s do something about it together. I am passionate about people having their say and I want you to be too.
