Working together
We’ve been delivering our Customer Influence Strategy for 6 months now, developed in the summer with customer feedback about what needed to be included and where we should prioritise service improvement and customer influence.
Over the last few months, you’ve had the opportunity get more involved in a range of business areas in different ways, including online webinars and face to face meetings. We’re also spending more time looking at what you’re telling us already, through surveys and complaints, and work to keep improving the services we provide.
2024 key highlights (where you’ve influenced what we do):
- Influenced the purpose and aims of the Customer Influence Strategy 2024-2028
- Shaped the Customer Annual Review 2023/24
- Co-created service standards for neighbourhoods and planned maintenance - these will be available in the New Year
- Scrutinised how we communicate within the repairs process
- Improved our approach to customer-led scrutiny
- Improved areas of access to our communication channels
- Improved service charge communications
We’re now planning for next year, and we’re excited about continuing to work with you to ensure you’re influencing the services you experience.
The new year will include opportunities for more customers to:
- Become members of the Customer Service Committee
- Scrutinise our services
- Continue to co-create our service standards
- Influence the Corporate Plan priorities
- Join in our learning and development programme
We’ve received some great responses about these opportunities that customers have got involved in.
“The support and encouragement by Susan in the Customer Influence Team has been amazing, I have felt empowered because of her.”
“Just to say thanks for the opportunity to feedback. I've been looking for this sort of event about antisocial behaviour to participate in, so I finally got this chance.”
If you’d like to find out more, just get in touch. We’d love to hear from you – together we can make a difference!
