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VIVID has maintained its G1 V1 ratings by the Regulator for Social Housing. This achievement follows an in-depth assessment by the regulator and is the highest governance and financial viability rating that can be awarded.
Mark Perry, Chief Executive of VIVID, said: “As a leading provider of affordable homes and support services in the south of England, we’re delighted to have maintained our G1, V1 ratings from the RSH. These ratings reaffirm our ability to achieve our vision of ‘More homes, bright futures’ and our plan to continue to build trust, pride and impact for the benefit of our customers.”
The housing association is on a drive to improve services so they’re easier to use and access by its customers, be better at keeping customers informed and increase the speed of routine repairs. It’s part-way through a business transformation programme and is the first organisation in the UK to deploy Microsoft Omnichannel for all customer contact.
Its commitment to increasing the supply of new homes remains. In 2022-23 VIVID built 1,390 new homes, of which 88% were for affordable tenures, making it the sixth largest developer of new homes amongst housing associations in England. This year it has work underway to turn a contaminated brownfield site into a new waterfront community called Victory Quay, with 850 new homes, green spaces, commercial and recreational facilities near its head office in Portsmouth. This is one of only a few contaminated sites like this in the country to be actively moving forward, demonstrating the role housing associations play in regenerating large, complex sites and boosting economic growth.