Register for an online account

Our online account gives you access to our services 24/7. So you can: 

• Securely pay your rent 

• Raise and check progress on your repair 

• Access loads of helpful information about your home 

• Chat with an advisor 

• Reply to messages from our team 

And much more! 

Here’s how to log in or register: 

How to login if you have an existing account (if you’ve ever registered with us): 

If you haven’t logged in since we launched our new online account in November 2023, you’ll need to reset your password. Follow these steps below: 

• Click the link below to go to the new login page and click ‘forgotten password’ 

• Once you’ve shared your email address linked to your existing account, we’ll then send you an email. Click on the link in the email to reset your password. You’ll need to set a new password

• After resetting your password, you’ll be linked back through to the login page 

• You’ll then need to login with your email and new password 

How to register if you don’t have an existing account: 

Registering’s easy! You’ll need your tenancy ID number, which you can find at the top of any letter or e-newsletter from us. Click the link below and then click ‘Create an account’.