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Whether you live in one of our rented homes, you're a shared owner, leaseholder, or freeholder, we review your rent and service charges every year.
A letter has been sent out about any changes that apply to you. For most customers, we'll inform you by the end of February, with changes taking effect at the start of our financial year in April.
For weekly rent and service charges, changes will apply from the first Monday of the new financial year.
It looks like my rent is going up. When will the increase start?
If your rent is charged monthly or quarterly, the change starts from 1 April 2025. Your letter will explain what’s happening and when in more detail. If it’s weekly, the charge will start on 7 April 2025.
How’s my rent set?
Every year we review rents in line with tenancy agreements and government guidance. We follow rules set by the government to calculate any changes to the rent for our social and affordable rented housing customers. From April, the rents will increase by up to 2.7%. Government legislation for the year 2025-26 states the rent can be increased by up to CPI (Consumer Price Index) + 1%. CPI measures inflation by looking at changes in the prices of goods.
If you’re a shared owner, your rent will be reviewed in line with the terms of your lease, which will generally be linked to RPI (Retail Price Index).
If you claim benefits such as Housing Benefit and Universal Credit to help you pay your rent, the good news is that these will increase in line with inflation from April onwards. We’ll continue to do everything we can to help you, and you can find more details on the support we can provide here.
Find out moreSupport if you’re worried about paying your rent
We’re here to support you if you’re worried about paying your rent or are facing financial difficulties. We have specialist teams ready to listen and help.