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Margaret Dodwell has been appointed as the new Chief Operating Officer. She will join VIVID, which has over 1,000 employees and 35,000 homes, in mid-October with a primary focus to continue improving service to customers. She has a substantial track record in the social housing sector most recently as CEO at Lewisham Homes from 2018. She will lead all customer-facing services including the repairs team, customer experience, neighbourhoods, lettings, tenancy support and place shaping.
Mark Perry, Chief Executive of VIVID, said: “We continue to listen to our customers to understand what’s most important to them in the homes and services we provide. Customer needs and expectations have evolved and so is our business. I’m delighted Margaret is joining us at a time where the groundwork on our customer-focused ambitions has been successfully laid. She will bring continuity and fresh perspective as we transform our business for the benefit of our customers. Central to this is building trust, pride and impact for the customers and communities we serve.”
Speaking of her appointment, Margaret said: “It’s great to be joining the VIVID team and helping them drive forward their ambitions around customer service, in the context of the opportunities and challenges it and the sector face. I can’t wait to be part of that.”