Latest news
As you can see, we’re making a real difference with the work we’re doing in our local area
Tpas accreditation
We are working on achieving the Tpas accreditation. This will show that we have a strong culture of customer involvement and constantly working to drive business improvements with our customers.
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Customer Influence - 2024 Summary
As we near the end of 2024, we hope that you’ve seen an improvement in opportunities to have your views heard, and that we’ve listened and acted on them. Here’s some key highlights from the year.
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Customer Influence – acting on your feedback
One of the aims of our Customer Influence Strategy 2024-28 is ‘act’. Here’s how we’re acting on the feedback we’ve heard from you so far.
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You said, we did: October 2024
One of the aims of our Customer Influence Strategy 2024-28 is ‘learn’. Here’s some information about how we’re listening to and learning from our customers.
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Tell DWP about your experiences of contacting them by phone
The DWP wants to find out about experiences of accessing DWP services via telephone across all benefit lines.
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Working Together
Over the past 6 months we have been developing ways to make sure we work more collaboratively with customers and make sure our customer voices influence what we do.
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