Customer Influence Strategy - Understand

Following on from our “listen” article in our last newsletter, we’d like to share more information about how we’re working to implement the “understand” aim of the Customer Influence Strategy. Read the strategy here.

Within our strategy, we outline our commitment to assist customers and staff to be able to contribute, understand customer feedback and to build influence opportunities.

This is a crucial part of ensuring the success of the strategy, and as a result you will:

• Know our plans and activities for customer influence
• Be aware of our plans for meeting regulatory expectations
• Develop confidence and be aware of wider sector challenges and good practice in collaboration activities

Delivery plan update – understand

We’ve finalised our staff toolkit, providing guidance for our colleagues around how best to collaborate with you, our customers.

Our menu of collaboration has been updated - this provides details of a range of opportunities for you to get involved in, from your local neighbourhood to more formal settings including boards and committees.

We’ve improved the support for customers involved in governance roles to ensure their personal and professional development needs are met, and have worked with our VIVID Impact members to enhance their personalised training plan.

We’ll update on our “learn” aim in our next newsletter, with updates from customers too.