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Keeping your account up to date is crucial for maintaining your tenancy, and we're here to support you every step of the way. Our Income and Tenancy Support teams can lend a hand if you need it.
We offer multiple payment methods to fit your schedule:
If you choose to pay on an alternative date to that agreed in your tenancy, you must ensure all charges are covered. For example, if you have a weekly tenancy charged every Monday but choose to pay on the 1st, you’ll be paying for the month ahead to ensure you’re compliant with all payments due and your account doesn’t fall into arrears at any point.
Setting up a new Direct Debit is easy, just log into your online account using your tenancy reference number, go to the ‘Payments’ section, and click ‘Manage Direct Debit’.
If you fall behind and can’t afford to clear your debt with us, then you need to contact the income team. You’ll need to speak to us and we will complete a financial statement form with three months’ bank statements as supporting evidence – these are needed so that your income officer can fully assess your financial situation and see if you’re eligible for a different repayment arrangement.
Need support?
If you’re having trouble making ends meet, our Tenancy Support team is here for you. They can help you maximise your income, access unclaimed benefits, appeal benefit decisions, transition to Universal Credit, and manage debt. Don't hesitate to reach out to us for support.
You can give us a call at 0800 652 0898 or send a WhatsApp message to 07401 329880. We’re here to help.