Understanding your accessibility needs

We want our services and information to be accessible to everyone, and we’ve got a range of things in place to help with disabilities or access needs.

This includes an assistive toolbar on our website with helpful tools like a screen reader and language translation. We also have a sign language service for customers who use British Sign Language and a translation service for alternative languages.

When you request a service from us, you'll be asked some questions to make sure anything about yours or your household’s circumstances are taken into account. It’s important for us to understand your individual needs, so we can make the necessary adjustments to ensure the service provided is a success. 

For example, if you ask us to send you information, you may need it in a bigger font size. Or if we're coming to do a repair, you may need longer to answer the door. 

Find out more about accessibility here.

Update information on your online account

• You can now update your personal information on your online account, such as your ethnicity, marital status and health conditions. You can update this information for yourself or your occupants, not for another tenant
• You don’t need to provide this if you don’t want to, you can select ‘prefer not to say’
• You can only update your details if you’ve provided consent by selecting the consent page within your online account
• If you deselect the consent box, your personal information will be removed, and the fields will change to ‘prefer not to say’ – you’ll see a warning message first
• Any changes you make to your personal information on your online account will be reflected on our system for staff to see when appropriate

You can find more information about our online account here.