Recent posts
We always want to hear where you think we can improve. If you’re asked to take part in a customer survey, we want you to know that you’re listened to, and that we’ll update our services where we can.
We’ve now analysed all the feedback we’ve received throughout 2023/24 and can see where we continue to do well and where we still need to improve.
Most of you tell us our staff are polite, helpful and professional, and that we provide you with a home that is safe and secure.
You said you're less happy with... |
We're... |
|---|---|
| The length of time you wait for repairs |
Working hard to reduce the number of outstanding repairs that are taking a long time to be completed. We’ve taken on additional trades operatives and aim to reduce the list of outstanding jobs down over the summer. Once we’ve cleared this backlog of work, we can be more responsive and improve the wait time for repairs. |
| How good we are at communicating with you |
Focusing on ensuring you’re called back promptly when your query can’t be resolved by the first person you speak to. We’re monitoring our performance on this regularly and putting best practice guidance in place for staff. |
| Our complaints handling | Improving our approach to complaints handling and have created a dedicated quality assurance team for complaints. |
We really value your feedback to help us improve our services. If you do receive a telephone call from TLF Research, who carry out perception surveys for us, please do take part.