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Our Digital Inclusion Officer, Wendy, is currently helping Tina use a smartphone and computer - particularly how to scan in documents. Tina needed to send off some documents for her housing benefits but wasn’t sure what to do. Her local post office is over a mile away, and the bus doesn’t go all the way there, so posting physical documents can be a challenge.
With Wendy’s help, she was able to take photos of the documents, download them onto her computer and email them to the appropriate people. Shortly after, her benefits were sorted and she was back on track!
Here’s what she had to say about her experience…